Frequently Asked Questions
Expert advice on world-class headwear and services.
How do I determine my correct hat size?
To find your fit, measure the circumference of your head approximately one inch above your eyebrows using a soft tape measure. We provide a comprehensive size guide on each product page to convert centimeters to UK, US, and EU sizing.
Do you offer international shipping?
Yes, we ship our hats globally. Delivery times and costs vary depending on the destination. All international orders are sent via tracked courier services to ensure your headwear arrives safely.
What is your return policy for online orders?
We offer a 28-day return period for all unworn items in their original packaging. Please note that for hygiene reasons and bespoke nature, custom-made pieces and certain headwear accessories may be exempt from standard returns.
How should I care for my felt or Panama hat?
Avoid wearing your hat in heavy rain. If it gets wet, shake off excess water and let it dry naturally away from direct heat. Use a soft-bristled brush for felt and store your hat in a cool, dry place, preferably in a hat box.
Can I have a hat custom-made or resized?
We offer bespoke millinery services and professional fittings at our St. James's Street shop. While some hats can be slightly adjusted using felt pads, significant resizing typically requires our master hatters' expertise.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.